OVERVIEW
All deliveries are between Monday to Friday 8:00am – 17:00pm.
Please be sure to supply an accurate delivery address.
DELIVERY CHARGES AND FEES
Doggie Land Group is a Cape Town-based business, with eyes on growing into a national brand one day!
For now, however, we are still a young business, and are limited to the areas we are able to service confidently. This does not mean that we will not go out of our way to service our customer’s needs, if it is within our power to do so, and the delivery can be done timelessly and cost-effectively for both parties.
Doggie Land Group’s FREE DELIVERY schedule is as follows;
(The ‘delivery radius’ is calculated from the Doggie Land Group’s operational office in Parow, Cape Town, Western Cape, South Africa)
- Local Pick-up Free (no charge)
- Within the Western Cape R50.00 (flat-rate levied)
IMPORTANT NOTICE
Upon delivery of your order, you will receive a copy of your invoice showing an itemized summary of the items delivered. You will also receive an email with the detailed invoice showing the product price details, the delivery fees, Value-Added Tax (where applicable), and the amount debited from your payment card.
You or your authorized representative receiving your order will be asked to sign a duplicate copy of the delivery note to confirm receipt. For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorized to accept delivery on your behalf.
Should no-one be available to receive your order at the time of delivery, the driver will keep the products and leave a notice. Doggie Land Group will contact you to make future arrangements for delivery or collection. Doggie Land Group reserves the right to charge an additional delivery fee should it be required. Our liability for any delay in delivery is limited to re-delivery at a later agreed time at no additional charge.
Doggie Land Group outsources all delivery and collection arrangements to third-party service providers. Accordingly, Doggie Land Group cannot, to the extent permitted by law, be liable for any loss or damage caused by them.
DELIVERIES
All deliveries are between Monday to Friday 8:00am – 17:00pm.
Please be sure to supply an accurate delivery address.
Doggie Land Group has built its business on quality products and exemplary service, and you can expect the same levels of service when you place your order!
Deliveries are dependent on stock levels, thus a 3 – 5 working day delivery schedule applies to all orders. However, Doggie Land Group strives to have all deliveries completed within 24 – 48 hours.
*Urgent orders: Should you need delivery ASAP, please email us, quote your order number, and state the specific terms of your URGENT delivery request. Please email info@doggielandgroup.co.za.
In the event that Doggie Land Group does not have the product/s in stock at the time of purchase, whether due to temporary unavailability, permanent unavailability, or the product has been discontinued, the customer will be notified, and given the option to accept a longer delivery period, exchange for an alternative product, or cancellation of the order and a full refund for the price paid for the product/s. It must be noted, that delivery fees will not be refunded where the unavailable product/s formed part of an order that included additional products, and the additional products that formed part of this order have been, or are still to be delivered.
In a case where the products a customer has purchased are not delivered within the agreed delivery period as specified in our Delivery Policy, The Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”) entitles any customer to cancel their order within 7 (seven) days.
Products for sale on Doggie Land Group’s website may have a specific or extended lead time for delivery, which will be published and visible when a customer is shopping. This needs to be taken into account when a customer places their order, as part of our Delivery Policy.
All order cancellations must be done via email, please email info@doggielandgroup.co.za.
For all canceled orders, our Returns Policy becomes applicable, the terms of which can be found here; Returns Policy
CONTACT INFORMATION
WhatsApp Support: +27 72 216 9075
Email Support: info@doggielandgroup.co.za
Call Us: +27 21 285 0917
